Q: How are maintenance requests handled?
A: All repairs are attended to promptly with the use of common sense. Each property has a contracted maintenance cap that is adequate for that home. This allows us the flexibility to make repairs within a certain price range.

Q: What happens if repairs exceed my maintenance cap?
A: Repairs that exceed the maintenance cap must be approved by the owner unless it is an emergency or if we determine that after unsuccessfully attempting to reach you that a delay would not be in your best interest. Having correct and updated contact information for all our owners is vital. Emergency repairs include fire or water damage, appliance malfunctions or items that fall within the habitability or safety guidelines. These will be immediately stabilized.

Q: Am I protected against damage the resident might do?
A: If the resident is living in the home at the time, he/she will be required to pay the bill for damage that was caused or could have reasonably been avoided by the resident.

If the damage is discovered after move-out the cost will be taken from the security deposit. If the cost exceeds the security deposit, we will attempt to collect the additional money from the resident. Excessive damage is rare but can often be mitigated by proper insurance coverage.

Q: How do I know that I'm getting quality work and competitive prices?
A: We work hard to ensure that you pay a fair price for maintenance on your property. Because of our large volume of properties we deal with we are able to get discounts on work which we pass along to our clients. FBS maintains a list of preferrred vendors, suppliers and contractors that we use to do maintenance work. We require that these vendors maintain our standards when contacting your residents and working at your property. Our staff maintains a constant presence in order to assure that you get what you're paying for. This is accomplished by inspecting the job prior to payment unless circumstances dictate otherwise. While this requires additional effort and scheduling of manpower and time; it is far more cost-efficient than chasing a vendor after they have already been paid.