Below you will find common questions and answers for Residents. If your questions is not answered below please feel free to contact us and we would be happy to assist you.
I have a maintenance request at my home. How do I submit a maintenance request and what can I expect?
I just moved in, how can I pay my rent? When can I start paying online?
What if I can’t pay my rent on time?
What constitutes an emergency and when should I call the FBS Emergency Phone?
Should I get Renter’s Insurance?
Do you work with the military?
What if I have to move before my lease is up?
My kids really want a pet, what do I need to do?
Can I speak directly to the Owner?
Why do I want to be on a year lease?
What is the 9 month inspection?
My roommate is moving out, what can I expect?
I just moved out, when will I get my security deposit back?
A. We want to keep the property in good condition at all times, so please let us know about any maintenance needs or preventative maintenance items you may notice as soon as possible.
- When you call into the office please let us know what property you are leasing.
- We will attempt to diagnose over the phone on certain items. Please be open to any suggestions our representatives may have.
- If necessary; we will create a work order and dispatch a repairman. The vendor will call you directly to set up a good time. If it is later in the day you may not get a call until the following day depending on schedules of the vendor.
- You will need to be available to allow access to the property with the vendor. Once they have diagnosed the problem, if it is a simple fix they will most likely be authorized to perform the repair immediately. However in many cases we need to get authorization from the Owner, which can take a day or two. Please be patient with this process. Once approved we can get the issue taken care of. Please call us if a vendor has not contacted you within a day of requesting a maintenance item.
Q. I just moved in, how can I pay my rent? When can I start paying online?
A. The first month’s rent must be paid in certified funds. You can start paying online the second month of your lease. Please contact your Property Supervisor/ Coordinator and submit an email address to be used. A link will be sent to you; from there you will be able to set up a password to access your resident portal.
Q. What if I can’t pay my rent on time?
A. The most important thing is communication. As soon as you know you may have an issue paying rent contact your Property Supervisor/ Coordinator. We can usually work with you as long as good communication is involved.
Q. What constitutes an emergency and when should I call the FBS Emergency Phone?
A. There are only a few problems that might arise at your property that will require calling the emergency numbers. Stabilizing the situation and contacting the main office during regular business hours makes the most sense. If the emergency doesn’t require calling 911 or FBS emergency services, than please leave a message on the office mainline.
- Sparking electricity- Unplug or shut off the appliance or shut off the main power to the property.
- Water leaking into a property and the source cannot be identified, shut off the water, First.
- Stopped up plumbing with only one bathroom, often waiting a few hours a minor blockage will pass.
Please realize it may take a few minutes to a few hours to get back to you, so do your best to stabilize the situation.
Abuse of the emergency phone for non-emergencies may result in a $50 service charge.
Q. Should I get Renter’s Insurance?
A. Yes, it is too inexpensive not to have it to protect you in the event of a claim. These include a fire, flood, vandalism or theft and we have several agents we can recommend. There are several levels of protection; your personal property and third party claims against you.
Q. Do you work with the military?
A. Yes, we do our best to assist the service men and women. We appreciate and value their service to our country and believe that we work well with local military personnel. We offer a Military Clause in our lease to allow for an option if deployment and re assignment occurs. We would be happy to further discuss this with you.
Q. What if I have to move before my lease is up?
A. We understand that things change. We want to help you while also protecting the property owner. We offer an Early Lease Termination program (ELT), upon approval. The terms of the Early Lease Termination are explained in detail in your lease packet. Basically, you can be released from your contractual obligation once a replacement resident is placed and all costs are covered.
Q. My kids really want a pet, what do I need to do?
A. First, you need to call or email your Property Supervisor/Coordinator to make sure the property is approved for pets. We then will have you sign a pet addendum and submit a $500 pet deposit per animal. The $500 pet deposit is an industry standard and will not be waived or reduced. We understand that most pets will not produce the kind of damage we have seen from a select few. That is why the deposit is refundable yet must be collected. An unapproved animal will result in a 3-day breech of covenant. Once again good communication is key!
Q. Can I speak directly to the Owner?
A. In most cases no. We are hired for a reason; to be the middle man between the resident and owners. We are the agent for the owner. Our market research has found this to be the most productive and satisfying approach. Speak with your Property Supervisor/ Coordinator if you feel there are special circumstances.
Q. Why do I want to be on a year lease?
A. We recommend signing a year lease as protection and peace of mind. First, you will be able to control when you will need to move. Second, you lock in a rental rate for this entire term and cannot be subject to an increase due to economic conditions that would warrant an increase in rent.
Q. What is the 9 month inspection?
A. We respect your privacy and expect you to treat the property as your home. We have contracted with our owners to inspect the property at 9 months. They want to know that their property is being maintained as agreed. Our inspection is very quick and the main purpose is to discuss a lease renewal or extension.
Q. My roommate is moving out, what can I expect?
A. You will need to contact your Property Supervisor/ Coordinator for a Change of Roommate form. Everyone needs to sign this form releasing one person from the lease. If a new roommate is moving in, they need to apply just like everyone else at the home did. All qualifications and standards apply. This is for your protection.
Q. I just moved out, when will I get my security deposit back?
A. California law requires that we return the security deposit within 21 days from the date possession was returned. If there are charges against the deposit we must itemize the damages and provide proof of the repairs. In most cases the less damages and cleaning needed the quicker the return of a deposit.